Terms of Service

ClaimGuard is a software workspace that helps food, supplement, wellness, and related consumer-product teams review marketing claims, track regulatory updates, organize remediation tasks, and document internal review decisions.

The Service uses a deterministic, rules-based analysis engine to flag potentially risky phrasing and suggest safer alternatives. Unless we expressly state otherwise in writing, claim analysis within the Service does not send your claim text to a third-party generative AI API.

The Service is intended for internal marketing, compliance, and operations workflows. It is not a law firm, compliance consultancy, regulatory filing service, or substitute for professional legal review.

ClaimGuard does not provide legal advice, regulatory advice, medical advice, or professional compliance opinions. Outputs such as risk scores, flagged phrases, safer rewrites, checklists, regulation summaries, SOP drafts, and copilot explanations are informational and educational only.

You are solely responsible for determining whether any claim, label, advertisement, listing, package, website copy, social post, or other material is truthful, substantiated, permitted, and compliant in every jurisdiction and channel where you publish or sell.

You should consult qualified legal, regulatory, scientific, and industry professionals before publishing high-risk claims, health-related statements, disease-related language, performance claims, or any content subject to FDA, FTC, FSSAI, EU, UK, or other authority oversight.

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at the contact email below if you suspect unauthorized access.

You agree to provide accurate account information and keep it current. We may suspend or terminate accounts that contain false, misleading, or incomplete registration information.

Some features require a paid subscription. Plan limits, pricing, trial periods, and included features are described on our website or in-product at the time of purchase and may change for new subscriptions with reasonable notice.

Paid subscriptions are processed by our payment provider, Dodo Payments. By starting a paid plan, you authorize us and our payment provider to charge applicable subscription fees, taxes, and recurring renewals according to the plan you select.

Unless otherwise stated at checkout or required by law, subscriptions renew automatically until canceled through the billing portal or by contacting support. You remain responsible for charges incurred before cancellation takes effect.

We may offer free tiers, trials, or promotional pricing. We reserve the right to modify, suspend, or discontinue any plan, feature, or promotion at any time.

Except where required by applicable law, fees are non-refundable once a billing period has begun. If you believe a charge was made in error, contact us within 14 days of the charge.

You agree not to misuse the Service. Without limiting the foregoing, you will not:

You retain ownership of the product information, claims, documents, notes, and other materials you submit to the Service ("Customer Content"). You grant ClaimGuard a limited license to host, process, store, display, and use Customer Content solely to provide, maintain, secure, and improve the Service.

You represent and warrant that you have all rights necessary to submit Customer Content and that your use of the Service with that content does not violate law or third-party rights.

You are solely responsible for the accuracy, completeness, substantiation, and legality of all claims and marketing materials you create, approve, or publish, regardless of any output generated by the Service.

ClaimGuard and its licensors own the Service, software, branding, documentation, rules libraries, interface design, and all related intellectual property, excluding Customer Content.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during an active subscription or authorized free tier.

You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except as permitted by law or with our prior written consent.

The Service relies on third-party providers such as Supabase for authentication and data storage, Dodo Payments for billing, and hosting/infrastructure vendors. Your use of those services may also be subject to their terms and privacy practices.

The Service may reference or link to official regulatory sources, marketplace policies, or external websites. We do not control and are not responsible for third-party sites, platform enforcement decisions, or changes in third-party rules.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMGUARD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, complete, current, or free of security vulnerabilities. We do not warrant that risk scores, safer rewrites, regulation alerts, or any other output will identify every compliance issue or prevent enforcement action, account suspension, labeling problems, advertising disputes, or legal liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMGUARD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, REGULATORY PENALTIES, PLATFORM SUSPENSION, RECALL COSTS, OR REPUTATIONAL HARM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CLAIMGUARD FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You will defend, indemnify, and hold harmless ClaimGuard and its officers, directors, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your published or distributed marketing materials; (c) your violation of these Terms; (d) your violation of law or third-party rights; or (e) your reliance on the Service as a substitute for professional review.

We may suspend or terminate your access to the Service immediately if we reasonably believe you violated these Terms, created security risk, misused the Service, failed to pay fees, or if required by law.

You may stop using the Service at any time and cancel paid subscriptions through the billing portal where available. Upon termination, your right to access the Service ends, but sections that by their nature should survive will survive, including ownership provisions, disclaimers, limitations of liability, and indemnification.

We may modify the Service or these Terms from time to time. If we make material changes, we will provide notice through the Service, by email, or by updating the "Last updated" date above.

Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory local consumer protection laws provide otherwise.

Before filing a claim, you agree to contact us and attempt to resolve the dispute informally. Except where prohibited by law, any dispute not resolved informally will be brought in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

Nothing in these Terms limits any rights you may have under mandatory consumer protection laws in your country of residence.

Questions about these Terms may be sent to claimguard.io@gmail.com. For billing issues, include the account email and relevant invoice or subscription details.